Friday, November 5, 2010

U.S. DOL: Tackling Crowd Management

Wouldn’t it be nice if your customers were tripping over themselves to get into your place of business to buy your merchandise or services? Not so, says the U.S. Department of Labor’s Occupational Safety and Health Administration (“OSHA”). In light of stories from previous years when employees or customers were trampled when the store opened, OSHA has encouraged 14 major retail companies to take precautions to prevent injuries during “Black Friday” and the holiday season's other major sales periods. OSHA sent a letter and fact sheet related to "Crowd Management Safety Tips for Retailers" to the CEOs at those 14 companies. You can access the safety tips here: According to a DOL news release, Assistant Secretary for OSHA Dr. David Michaels said that "Crowd-related injuries during special retail sales and promotional events have increased during recent years.” Dr. Michaels also said "Many of these incidents can be prevented by adopting a crowd management plan, and this fact sheet provides retail employers with guidelines for avoiding injuries during the holiday shopping season." For a copy of the letter sent to the CEOs and a list of the companies they represent, visit

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